Product FAQ

Is it safe to use on the face?

You can safely use the device on your face.

How do I check if the ultrasound vibration is functioning properly?

While ultrasound vibrations are hard to feel on your skin, that doesn't mean they're not active. To test, you may see if the water droplets vibrate by placing a few on the metal probe.

Does this device generate heat?

The RF Radio Frequency function emits heat when your body is in full contact with all probes, including the middle part and the four surrounding probes. Additionally, applying slimming essence and lotion can enhance the effectiveness of the treatment.

Is it possible to use all three functions at the same time?

Certainly! The device offers three functions that can be used individually or in combination for a tailored skincare experience. Simply press the functions, and the indicator lights will turn on.

Can it be safely used with metal implants in the body?

Do not use this device if you have electrical devices such as pacemakers, metal implants, artificial metal hip joints, heart valves, or dental plates, as the radio frequency emitted by the device may interfere with these devices.

How many treatments should I do a week to achieve the best results?

The recommended treatment duration is 10-15 minutes, to be conducted daily. Once positive results are observed, the frequency can be reduced to 3-4 treatments per week.
The initial treatments help to kickstart the skin rejuvenation process and address any specific concerns. Once the skin shows improvement, maintenance treatments can help sustain the results achieved.

Does the light panel turn off when it’s not touching the skin?

This safety feature prevents direct light exposure to the eyes. The light will only activate when the panel is fully touching the skin.

Do I need to add a serum or cream?

For optimal results, perform the treatment on clean, bare skin after cleansing. Follow up with our serum or your preferred skincare products to enhance the penetration of LED lights and maximize the absorption of skincare products post-treatment.

What’s the difference between Neon and Argon gas?

The Neon gas emits an orange/red hue and is recommended for aging skin, while the Argon gas emits a purple color and is great for acne and blemish elimination. 

How do I put the applicator into the wand?

Wrap a cloth around the applicator and apply a little pressure to twist it in.

Should I apply cream or gel, and if so, when?

Apply a non-conductive skincare product, such as a gel or cream, before gently moving the wand across the face.

What should I do if the applicator is not working?

The applicator may need to be activated. Please try the following steps:

1. Insert the applicator into the High-frequency handpiece

2. Turn on the device

3. Place the electrodes against any piece of metal (the metal helps activate the electrodes)

4. It should be able to light up

What is the difference between Negative ions, and Positive ions?

- Galvanic current for desincrustation - negatively charged ions effectively decongest the pores to extract oil, dirt, bacteria and other impurities

+ Galvanic current for iontophoresis - positively charged ions delivered in low level electric currents enhance the absorption of serums while lifting and hydrating the skin 

When should I apply the gel?

The second step or iontophoresis. Before starting, apply ion gel or essence on the areas of the face that you will be working on. Iontophoresis helps push the active ingredients into the skin for maximum results

Which attachments should I use with the device?

The Roller Probe is tailored for the face and neck area. The Ball Probe is specifically designed for delicate areas around the eyes and nose.

How many treatments should I do a week to achieve the best results?

The recommended treatment duration is 10-15 minutes, to be conducted 3-4 times per week initially. Once positive results are observed, the frequency can be reduced to 1-2 treatments per week.

The initial treatments help to kickstart the skin rejuvenation process and address any specific concerns. Once the skin shows improvement, maintenance treatments can help sustain the results achieved.

Is it free from UVA & UVB rays?

The LED Mask is engineered with advanced technology that ensures it emits only specific wavelengths of light without any ultraviolet (UV) radiation. This means that when you use the LED Mask, you can rest assured that it provides all the benefits of LED light therapy without exposing your skin to harmful UVA or UVB rays. 

What is the recommended sequence for using the lights?

Tailor your treatment by selecting the appropriate color based on your specific skincare goals:

Red Light: Boosts blood circulation, stimulates collagen production, and promotes skin healing and rejuvenation

Blue Light: Kills acne-causing bacteria, reduces inflammation, and helps in treating acne breakouts

Green Light: Targets hyperpigmentation, helps in skin brightening, and reduces the appearance of age spots

Yellow Light: Stimulates lymphatic drainage, reduces redness, and improves overall skin tone and texture

Purple Light: Combines the benefits of red and blue light therapy, promoting skin healing, and improving acne and inflammation

Cyan Light: Soothes sensitive or inflamed skin, reduces redness, and calms irritated skin conditions

White Light: Penetrates deeply into the skin, accelerates tissue metabolism, and promotes overall skin rejuvenation and vitality

It's important to note that individual results may vary, and consistent use over time is often necessary to achieve desired outcomes.

How many treatments should I do a week to achieve the best results?

The recommended treatment duration is 10-15 minutes, to be conducted 3-4 times per week initially. Once positive results are observed, the frequency can be reduced to 1-2 treatments per week.

The initial treatments help to kickstart the skin rejuvenation process and address any specific concerns. Once the skin shows improvement, maintenance treatments can help sustain the results achieved.

Is eye protection needed when using the LED mask?

Eye protection is not required during treatments. However, it's recommended to avoid looking directly at the LED lights and to close your eyes during the treatment for added safety.

When is the best time to apply the serum?

For optimal results, perform the treatment on clean, bare skin after cleansing. Follow up with our serum or your preferred skincare products to enhance the penetration of LED lights and maximize the absorption of skincare products post-treatment.

Is the device heavy to use?

If you feel the mask is heavy:

· Try lying down while using the device, or wrap a towel around it to lessen the pressure

· Alternatively, you can use it without the strap to alleviate pressure on the eye sockets

What is the difference between LightAura, LghtAura Plus, LightAura Flex ?

LightAura: Our most powerful face mask with 7 light colors designed to target various skin concerns on the face.

LightAura Plus: This model not only covers the face but also includes the neck area. It offers the same 7 light colors and is ideal for comprehensive skincare.

LightAura Flex: Unlike the other models, LightAura Flex is made of flexible silicone material. It's FDA cleared offering versatility and comfort during use.

When is the best time to use LumaGlow?

For best results, use red or blue light therapy after cleansing your face and before applying serums and skincare products.

How do I use it?

Begin by slowly moving the device around the treatment area, ensuring it's held approximately 2-3 cm away from the skin.

Can I use it on my neck and other areas?

Absolutely, the LumaGlow can be safely used on any skin area of your body, provided you don't have any skin-related medical conditions or extreme sensitivity in that area.

How long should I use it, and can I use both colors?

The recommended duration for each treatment is 5 to 12 minutes. We advise using one color per treatment session. However, if you wish to use both blue and red light, we recommend 7-8 minutes each color.

How many treatments should I do a week to achieve the best results?

The recommended treatment duration is 10-15 minutes, to be conducted 3-4 times per week initially. Once positive results are observed, the frequency can be reduced to 1-2 treatments per week.

The initial treatments help to kickstart the skin rejuvenation process and address any specific concerns. Once the skin shows improvement, maintenance treatments can help sustain the results achieved.

Do I need to add a serum or cream?

For optimal results, perform the treatment on clean, bare skin after cleansing. Follow up with our serum or your preferred skincare products to enhance the penetration of LED lights and maximize the absorption of skincare products post-treatment.

Can I use multiple colors during one treatment session ?

You can activate multiple light types simultaneously, allowing for various combinations to address different skincare needs.

What is the difference between Skinsonic and MesoLift ?

Both devices use LED light therapy. Skinsonic has ultrasound for better product absorption and cell renewal. Mesolift offers Electroporation, EMS, and RF for brightening, sculpting, and toning the face.

What's the difference between the 2 modes?

Continuous mode delivers a steady light for 10 minutes, while Pulse mode emits a blinking light.

Does the light panel turn off when it’s not touching the skin?

This safety feature prevents direct light exposure to the eyes. The light will only activate when the panel is fully touching the skin.

Do I need to add a serum or cream?

For optimal results, perform the treatment on clean, bare skin after cleansing. Follow up with our serum or your preferred skincare products to enhance the penetration of LED lights and maximize the absorption of skincare products post-treatment.

How can I purchase extra replacement heads?

You can conveniently purchase additional replacement heads here

How many treatments should I do each week ?

The recommended treatment length is 10 to 15 minutes, three to four times per week. If you see good results, you can do one or two per week.

How do I know if the ultrasound function is working?

While ultrasound vibrations are hard to feel on your skin, that doesn't mean they're not active. To test, you may see if the water droplets vibrate by placing a few on the metal probe.

Should I apply a cream or gel while using the device ?

Cleanse your face and apply a conductive gel or our Aqua Gel  to the skin before using the device.

Does the silver probe have to touch the skin?

If you are only using the LED function, the silver probe does not need to be in contact with the skin.

What is the difference between Skinsonic and MesoLift ?

Both devices use LED light therapy. Skinsonic has ultrasound for better product absorption and cell renewal. Mesolift offers Electroporation, EMS, and RF for brightening, sculpting, and toning the face.

Is the SmoothPro+ IPL Hair Removal Device safe to use? Does it have any certifications?

The SmoothPro+ IPL Hair Removal Device is FDA cleared, guaranteeing both its effectiveness and safety for your peace of mind.

Why is the power light flashing red?

Before each treatment, it's important to conduct a skin test by placing the skin tone sensor close to your skin. This helps ensure optimal safety and effectiveness.

When I place the device against my skin, nothing happens. What should I do?

The skin tone sensor is not pressed closely enough against the skin. If the device does not activate when placed against the skin, ensure that the treatment window is firmly pressed against the skin before attempting again.

Is it safe to be in direct sunlight following an IPL treatment?

Following an IPL treatment, it's important to avoid direct sunlight for about five days. This helps prevent sun damage and sunburn, as IPL makes the skin more sensitive during healing. Don't forget to apply broad-spectrum sunscreen with SPF when outdoors to safeguard your skin from potential pigmentation issues or irritation.

Is it normal to feel heat and discomfort while using the device?

The treatment level may be too high for your skin. Please adjust the power level by pressing the power button to a lower setting for a more comfortable experience. Additionally, ensure that there is no hair left on the skin before treatment by shaving and thoroughly cleaning the treatment area.

Is it safe to use IPL on the face?

To ensure safe and effective treatment on your face, it's essential to select the appropriate setting based on your skin type. Since the skin around your eyes is delicate, we advise limiting SmoothPro+ usage to areas below the cheekbones to prevent potential eye damage. For best results on the cheeks, upper lip, and chin, stand in front of a mirror to ensure accurate application.

Is the flashing IPL light safe for my eyes?

The safety system in SmoothPro+ ensures flashing only when in full skin contact. Avoid treating near eyes or eyebrows; consider eye protection if necessary. Use the device in well-lit areas for better visibility.

Why does the face become red after treatment?

After completing the treatment, it's typical for the skin to feel tingly and appear flushed. This reaction is due to increased blood circulation and usually subsides within 30-60 minutes.

To soothe post-treatment redness and promote skin comfort, consider gently applying a cold towel along or a moisturizer. This can effectively tighten pores and enhance the overall effectiveness of the treatment.

How do I use it and how should I hold it?

Make sure to move the device slowly across your skin. Avoid back-and-forth movements; instead, glide it in one direction before resetting. Avoid leaving the device stationary for more than 2 seconds to prevent potential swelling, irritation, or discomfort.

Blue and red and infrared and have been used in medicine for decades and therefore these therapies have received FDA approval or clearance. This is increasingly important as red and blue light both claim benefits that can technically be described as medical benefits - such as treating inflammation, muscle pain and healing.

Other light therapies such as green, red, purple, cyan and yellow, while many studies have shown their effectiveness in treating the skin concerns they claim to treat, they have not been used in medical therapies to the same extent as red, blue and infrared and therefore have not been the subject of FDA-clearance or approval procedures to date. In fact, any LED device with treatment colors outside red and blue will not be FDA-cleared. However, all our products have passed the EU CE tests and acquired the CE Certificate so are independently approved for safety.